Bluecity FAQs
We have the City of Portage setup with a traffic operation center. The network has vlans for switches, video, and controllers. The network for the TOC computers is on an intranet. We have a firewall that allows us remotely to connect to that intranet to manage devices and perform traffic signal related maintenance.
Are we able to get the customer to whitelist our outbound connection so we can have remote support? This allows the customer to leverage our cloud analytics as well. Or providing our support team with VPN access?
The question is how the google map (geoMap) is displayed for a user. We see in order to get the background geoMap, a internet connection is required. Is there a way to save this GeoMap image from our setup that has external internet and save it locally on the edge processor? (Catalyst i think you call it). I see we can upload an image, but will that too get stored and saved locally on the Catalyst? I would like to just avoid having to upload our own map image each time on our own computers and then again at the TOC computer. We havn't created users yet so maybe that can play a role too, but it would be great to use the geoMap feature and save that map image to the Catalyst processor. I will end up probably needing to get a few services connected to the external internet down the road.
The Google map image is fetched on your computer (the software GUI) and if your computer is connected to the internet you should be able to see the Google map (let me know if this is not the case). When you save the geo-location, the coordination and rotation and other Gmap parameters are saves on the software running on the edge computer. When you open the GUI on your computer it pulls the data from the edge and shows the correct location on the map. So, you don't need to download the map.
I know in future upgrades the BC-Controller Status monitoring will be expanded to show a lot of the detail from the controller, but we don't actually see any Controller status updates at all. Is that normal for this version? Not a huge deal as we can pull up controller front screens to see detector status'.
In your current version of the software the traffic controller status (phase) is pulled using NTCIP. For NTCIP to work the controller and the edge computer needs to be on the same subnet. You need to add the Controller in the software BC setup tab. To set that you need to know the controller IP and SNMP port. In most of the controllers supporting NTCIP the port is either 161 or 501.
In our next software release, you can use SDLC to read loadswitch information and translate it to the phase (planning to release in November).
When a vehicle entered a zone, it had slightly changed the border color of that zone, but now that has stopped working. If we refresh the browser window, it works for a few seconds and then the zone outline doesn't change at all again. This is a very standard feature most traffic engineers look for. I tried to delete zones and re-add them and this worked for a little while, but then reverted back to not changing any color shade at all again when a detection was triggered.
Can you confirm the Perception Setting is in DL-ITS as indicated in the setup process: Step 3 | SETTINGS Tab
Is there a way to cancel out the re-login timeout? The traffic engineer has a video wall and usually leaves a lot of the intersections and detection on those screens to view. Having to re-login is not so desirable.
Yes we can extend the timeout. please see the snapshot below:
Click on the gear on the bottom right corner of the software, this window will be opened.
You can change the SSO Session timeout.
I recomment not extending it for the Admin account. You can create VIEWER only user for the TMC people.
Viewer-only uses can see everything, but they won't be able to make any changes in the system. So it is safer.
For "ghost" objects that stay fixed on the live viewer screen, is there a way to time those out or clear them without having to refresh the page?
The Exclusion zone should remove the objects. If you use Exclusion Service, that is not supported right now for the activation.
So you can use the Exclusion zone (click on the pen and draw an exclusion zone for the area you need)
On another note, we shouldn't have ghost detection, could you please share some videos or snapshots on the ghost detections?
Are those happening on the street or on trees?
I think i need a little more guidance on how to prevent left turn zones from being clipped by vehicles heading in a different direction. I added an "Intersection" zone, but was not able to get it operational. I also tried to use a 1 second delay for the left turn zone, but that didn't seem to work either.
When you draw an intersection zone, make sure you add the service called Intersection to the zone.
Let us know if you already did that.
The delay feature only works on Moxa for the software version you have. In the software release in November you would be able to use other fields such as delay, extension, pules, and other features under Advanced Settings.