{"xsrfToken":"9d554be82c4539be18291dd8f2a7d07a5a9d3ba9_lout","branding":{"id":"8","key":"support","name":"Ouster Customer Support","portalBaseUrl":"/servicedesk/customer/portal/8","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/8/6","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"zh-CN":{"helpCenterTitle":"欢迎访问 帮助中心","sharedPortalName":"帮助中心","localeDisplayName":"Chinese (China)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/7e45785a-f1eb-42e7-bdbc-3dff4c3c43d7/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmNjliYzQ4ZS02YTQxLTQzMjctOTY2YS0yYmYzOGYyODNkNmUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjdlNDU3ODVhLWYxZWItNDJlNy1iZGJjLTNkZmY0YzNjNDNkNyI6WyJyZWFkIl19LCJleHAiOjE3MzA5NzUzNDEsIm5iZiI6MTczMDk3NDc0MX0.AP-X-p8Puzvqq4G9Vm8_IT4dkX7ETS0EkvhyVIpFkGk&client=f69bc48e-6a41-4327-966a-2bf38f283d6e&height=300&mode=fit","bannerMediaApiFileId":"7e45785a-f1eb-42e7-bdbc-3dff4c3c43d7","useDefaultBanner":false,"isBannerAvailable":true},"reqCreate":{"id":86,"projectId":10336,"form":{"name":"Technical support","descriptionHtml":"<p>Welcome to the Ouster Support Portal! <br class=\"atl-forced-newline\" /> <br class=\"atl-forced-newline\" /> As a first step to resolving any sensor issues, update your sensor’s firmware version to the latest firmware. Please visit our <b><a href=\"https://ouster.com/downloads/\" class=\"external-link\" rel=\"nofollow noreferrer\">downloads</a></b> page to complete the update (scroll to the bottom of the page for the update instructions). <br class=\"atl-forced-newline\" /> <br class=\"atl-forced-newline\" /> <b>If you have a sensor that has an issue, please upload the sensor System Diagnostics file captured during the issue in the attachment field below.</b> <br class=\"atl-forced-newline\" /> – Steps for downloading sensor diagnostics: <br class=\"atl-forced-newline\" /> — Navigate to your sensor's <b>Diagnostics Page</b> (<a href=\"http://[sensor_hostname]/diag/\" class=\"external-link\" rel=\"nofollow noreferrer\">http://[sensor_hostname]/diag/</a>) <br class=\"atl-forced-newline\" /> — Download your sensor's <b>System Diagnostics</b> <br class=\"atl-forced-newline\" /> <br class=\"atl-forced-newline\" /> <b>Additionally, please attach any other accompanying screenshots, videos, etc.</b> <br class=\"atl-forced-newline\" /> ------------------------------------------------------ <br class=\"atl-forced-newline\" /> Here are some quick resources for you, in the meantime. <br class=\"atl-forced-newline\" /> * Latest Drivers for Ouster sensors: <a href=\"https://github.com/ouster-lidar/ouster_example\" class=\"external-link\" rel=\"nofollow noreferrer\">ouster_example</a> <br class=\"atl-forced-newline\" /> * <a href=\"https://ouster.com/downloads/\" class=\"external-link\" rel=\"nofollow noreferrer\">Ouster Software User Manual</a> <br class=\"atl-forced-newline\" /> * <a href=\"https://ouster.com/downloads/\" class=\"external-link\" rel=\"nofollow noreferrer\">Ouster Hardware User Manual</a> <br class=\"atl-forced-newline\" /> * <a href=\"https://ouster.com/downloads/\" class=\"external-link\" rel=\"nofollow noreferrer\">Ouster Studio User Manual</a> <br class=\"atl-forced-newline\" /> * <a href=\"https://help.ubuntu.com/lts/installation-guide/\" class=\"external-link\" rel=\"nofollow noreferrer\">Ubuntu 18.04 Installation Guide</a> <br class=\"atl-forced-newline\" /> * <a href=\"http://wiki.ros.org/melodic/Installation/Ubuntu\" class=\"external-link\" rel=\"nofollow noreferrer\">ROS Installation Guide</a> <br class=\"atl-forced-newline\" /> * Once you have <a href=\"https://help.ubuntu.com/lts/installation-guide/\" class=\"external-link\" rel=\"nofollow noreferrer\">Ubuntu</a> installed, <a href=\"https://github.com/ouster-lidar/ouster_example.git\" class=\"external-link\" rel=\"nofollow noreferrer\">clone</a> the <a href=\"https://github.com/ouster-lidar/ouster_example.git\" class=\"external-link\" rel=\"nofollow noreferrer\">ouster_example</a> repository and follow the README.md instructions <br class=\"atl-forced-newline\" /> <br class=\"atl-forced-newline\" /> Please fill out the form below to help us get you the best support and <br class=\"atl-forced-newline\" /> <b>please add your business representative's email to the request participants field on the next page</b>:</p>","callToAction":"Technical support","intro":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","instructions":"<p>Welcome to the Ouster Support Portal! <br class=\"atl-forced-newline\" /> <br class=\"atl-forced-newline\" /> As a first step to resolving any sensor issues, update your sensor’s firmware version to the latest firmware. Please visit our <b><a href=\"https://ouster.com/downloads/\" class=\"external-link\" rel=\"nofollow noreferrer\">downloads</a></b> page to complete the update (scroll to the bottom of the page for the update instructions). <br class=\"atl-forced-newline\" /> <br class=\"atl-forced-newline\" /> <b>If you have a sensor that has an issue, please upload the sensor System Diagnostics file captured during the issue in the attachment field below.</b> <br class=\"atl-forced-newline\" /> – Steps for downloading sensor diagnostics: <br class=\"atl-forced-newline\" /> — Navigate to your sensor's <b>Diagnostics Page</b> (<a href=\"http://[sensor_hostname]/diag/\" class=\"external-link\" rel=\"nofollow noreferrer\">http://[sensor_hostname]/diag/</a>) <br class=\"atl-forced-newline\" /> — Download your sensor's <b>System Diagnostics</b> <br class=\"atl-forced-newline\" /> <br class=\"atl-forced-newline\" /> <b>Additionally, please attach any other accompanying screenshots, videos, etc.</b> <br class=\"atl-forced-newline\" /> ------------------------------------------------------ <br class=\"atl-forced-newline\" /> Here are some quick resources for you, in the meantime. <br class=\"atl-forced-newline\" /> * Latest Drivers for Ouster sensors: <a href=\"https://github.com/ouster-lidar/ouster_example\" class=\"external-link\" rel=\"nofollow noreferrer\">ouster_example</a> <br class=\"atl-forced-newline\" /> * <a href=\"https://ouster.com/downloads/\" class=\"external-link\" rel=\"nofollow noreferrer\">Ouster Software User Manual</a> <br class=\"atl-forced-newline\" /> * <a href=\"https://ouster.com/downloads/\" class=\"external-link\" rel=\"nofollow noreferrer\">Ouster Hardware User Manual</a> <br class=\"atl-forced-newline\" /> * <a href=\"https://ouster.com/downloads/\" class=\"external-link\" rel=\"nofollow noreferrer\">Ouster Studio User Manual</a> <br class=\"atl-forced-newline\" /> * <a href=\"https://help.ubuntu.com/lts/installation-guide/\" class=\"external-link\" rel=\"nofollow noreferrer\">Ubuntu 18.04 Installation Guide</a> <br class=\"atl-forced-newline\" /> * <a href=\"http://wiki.ros.org/melodic/Installation/Ubuntu\" class=\"external-link\" rel=\"nofollow noreferrer\">ROS Installation Guide</a> <br class=\"atl-forced-newline\" /> * Once you have <a href=\"https://help.ubuntu.com/lts/installation-guide/\" class=\"external-link\" rel=\"nofollow noreferrer\">Ubuntu</a> installed, <a href=\"https://github.com/ouster-lidar/ouster_example.git\" class=\"external-link\" rel=\"nofollow noreferrer\">clone</a> the <a href=\"https://github.com/ouster-lidar/ouster_example.git\" class=\"external-link\" rel=\"nofollow noreferrer\">ouster_example</a> repository and follow the README.md instructions <br class=\"atl-forced-newline\" /> <br class=\"atl-forced-newline\" /> Please fill out the form below to help us get you the best support and <br class=\"atl-forced-newline\" /> <b>please add your business representative's email to the request participants 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