Service Desk

{"xsrfToken":"BLFE-HKAI-ABQS-RKY6_15fef2bce4ac79ddced721e89eaa605b2cb285ca_lout","branding":{"id":"8","key":"support","name":"Ouster Customer Support","portalBaseUrl":"/servicedesk/customer/portal/8","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/8","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"8","key":"support","projectId":10336,"serviceDeskId":8,"name":"Ouster Customer Support","description":"Welcome to Ouster Support! You can raise a support request from the options provided. \nPlease checkout the Knowledgebase articles below for How-to, Tips & Tricks, and more. \nYou will need to login and/or create a free account at the top right of this page to view the articles. \nIf you still need assistance please click the Contact us button below.","portalBaseUrl":"/servicedesk/customer/portal/8","onlyPortal":true,"reqTypes":[{"id":"86","name":"Technical support","descriptionHtml":"Welcome to the Ouster Support Portal! Please fill out the form below to help us get you the best support. If you have a sensor that has an issue please upload the sensor diagnostics files captured during the issue. Please upload both diagnostic files and Dumpstate Logs in the attachment field below. – Feel free to add any other accompanying screenshots, videos, etc. – Steps for downloading sensor diagnostics, (replace os-9919xxxxxxxx with your sensor hostname): — Navigate to your sensor's `<a href=\"http://os-9919xxxxxxxx/diag/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Diagnostics Page</a>`, <a href=\"http://os-9919xxxxxxxx/diag/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">http://os-9919xxxxxxxx/diag/</a> — Download your sensor's `Diagnostics` — Download your sensor's `System Journal` – Steps for downloading dumpstate logs — Execute this command in your terminal: curl <sensor_ip>/api/v1/system/metricsdb/dump > dump.x where x is some number — Attach the dump.x file If you need support with <a href=\"https://docs.google.com/forms/d/e/1FAIpQLSe1TMSmKytL1_Dof3GAr-1iIYHkpxS-FrSqVp4yh5qAeW7WyA/viewform\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Ouster Studio</a> please fill out the form located at <a href=\"https://docs.google.com/forms/d/e/1FAIpQLSe1TMSmKytL1_Dof3GAr-1iIYHkpxS-FrSqVp4yh5qAeW7WyA/viewform\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">this link</a>. We hope this helps you get closer to your goal. Thank you for using Ouster! ------------------------------------------------------ Here are some quick resources for you, in the meantime. * <a href=\"https://data.ouster.io/downloads/software-user-guide-v1.13.0.pdf\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Ouster Software User Guide</a> * <a href=\"https://data.ouster.io/downloads/hardware-user-guide-v1.13.0.pdf\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Ouster Hardware User Guide</a> * <a href=\"https://data.ouster.io/downloads/Ouster-Studio-user-guide.pdf\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Ouster Studio User Guide</a> * <a href=\"https://help.ubuntu.com/lts/installation-guide/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Ubuntu 18.04 Installation Guide</a> * <a href=\"http://wiki.ros.org/melodic/Installation/Ubuntu\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">ROS Installation Guide</a> * Once you have <a href=\"https://help.ubuntu.com/lts/installation-guide/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Ubuntu</a> installed, <a href=\"https://github.com/ouster-lidar/ouster_example.git\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">clone</a> the <a href=\"https://github.com/ouster-lidar/ouster_example.git\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">ouster_example</a> repository which includes: ** <a href=\"https://github.com/ouster-lidar/ouster_example/blob/master/ouster_client/README.md\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">ouster_client/</a> contains an example C++ client for the OS1 sensor ** <a href=\"https://github.com/ouster-lidar/ouster_example/blob/master/ouster_viz/README.md\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">ouster_viz/</a> contains a visualizer for the OS1 sensor ** <a href=\"https://github.com/ouster-lidar/ouster_example/blob/master/ouster_ros/README.md\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">ouster_ros/</a> contains example ROS nodes for publishing point cloud messages ","callToAction":"Technical support","introHtml":"Need help installing, configuring, or troubleshooting? Select this to request assistance.","icon":10706,"iconUrl":"https://ouster.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10706","groups":[22],"key":""},{"id":"89","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"Don't see what you're looking for? Select this option and we'll help you out.","icon":10700,"iconUrl":"https://ouster.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10700","groups":[22],"key":""},{"id":"90","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10726,"iconUrl":"https://ouster.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10726","groups":[],"key":""},{"id":"92","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"Let us know your idea for a new feature.","icon":10745,"iconUrl":"https://ouster.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10745","groups":[22],"key":""},{"id":"93","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"See a place where we can do better? 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Please fill out the form below to help us get you the best support. If you have a sensor that has an issue please upload the sensor diagnostics files captured during the issue. Please upload both diagnostic files and Dumpstate Logs in the attachment field below. – Feel free to add any other accompanying screenshots, videos, etc. – Steps for downloading sensor diagnostics, (replace os-9919xxxxxxxx with your sensor hostname): — Navigate to your sensor's `<a href=\"http://os-9919xxxxxxxx/diag/\" class=\"external-link\" rel=\"nofollow noreferrer\">Diagnostics Page</a>`, <a href=\"http://os-9919xxxxxxxx/diag/\" class=\"external-link\" rel=\"nofollow noreferrer\">http://os-9919xxxxxxxx/diag/</a> — Download your sensor's `Diagnostics` — Download your sensor's `System Journal` – Steps for downloading dumpstate logs — Execute this command in your terminal: curl <sensor_ip>/api/v1/system/metricsdb/dump > dump.x where x is some number — Attach the dump.x file If you need support with <a href=\"https://docs.google.com/forms/d/e/1FAIpQLSe1TMSmKytL1_Dof3GAr-1iIYHkpxS-FrSqVp4yh5qAeW7WyA/viewform\" class=\"external-link\" rel=\"nofollow noreferrer\">Ouster Studio</a> please fill out the form located at <a href=\"https://docs.google.com/forms/d/e/1FAIpQLSe1TMSmKytL1_Dof3GAr-1iIYHkpxS-FrSqVp4yh5qAeW7WyA/viewform\" class=\"external-link\" rel=\"nofollow noreferrer\">this link</a>. We hope this helps you get closer to your goal. Thank you for using Ouster! ------------------------------------------------------ Here are some quick resources for you, in the meantime. * <a href=\"https://data.ouster.io/downloads/software-user-guide-v1.13.0.pdf\" class=\"external-link\" rel=\"nofollow noreferrer\">Ouster Software User Guide</a> * <a href=\"https://data.ouster.io/downloads/hardware-user-guide-v1.13.0.pdf\" class=\"external-link\" rel=\"nofollow noreferrer\">Ouster Hardware User Guide</a> * <a href=\"https://data.ouster.io/downloads/Ouster-Studio-user-guide.pdf\" class=\"external-link\" rel=\"nofollow noreferrer\">Ouster Studio User Guide</a> * <a href=\"https://help.ubuntu.com/lts/installation-guide/\" class=\"external-link\" rel=\"nofollow noreferrer\">Ubuntu 18.04 Installation Guide</a> * <a href=\"http://wiki.ros.org/melodic/Installation/Ubuntu\" class=\"external-link\" rel=\"nofollow noreferrer\">ROS Installation Guide</a> * Once you have <a href=\"https://help.ubuntu.com/lts/installation-guide/\" class=\"external-link\" rel=\"nofollow noreferrer\">Ubuntu</a> installed, <a href=\"https://github.com/ouster-lidar/ouster_example.git\" class=\"external-link\" rel=\"nofollow noreferrer\">clone</a> the <a href=\"https://github.com/ouster-lidar/ouster_example.git\" class=\"external-link\" rel=\"nofollow noreferrer\">ouster_example</a> repository which includes: ** <a href=\"https://github.com/ouster-lidar/ouster_example/blob/master/ouster_client/README.md\" class=\"external-link\" rel=\"nofollow noreferrer\">ouster_client/</a> contains an example C++ client for the OS1 sensor ** <a href=\"https://github.com/ouster-lidar/ouster_example/blob/master/ouster_viz/README.md\" class=\"external-link\" rel=\"nofollow noreferrer\">ouster_viz/</a> contains a visualizer for the OS1 sensor ** <a href=\"https://github.com/ouster-lidar/ouster_example/blob/master/ouster_ros/README.md\" class=\"external-link\" rel=\"nofollow noreferrer\">ouster_ros/</a> contains example ROS nodes for publishing point cloud messages ","callToAction":"Technical support","intro":"Need help installing, configuring, or troubleshooting? Select this to request assistance.","instructions":"Welcome to the Ouster Support Portal! Please fill out the form below to help us get you the best support. If you have a sensor that has an issue please upload the sensor diagnostics files captured during the issue. Please upload both diagnostic files and Dumpstate Logs in the attachment field below. – Feel free to add any other accompanying screenshots, videos, etc. – Steps for downloading sensor diagnostics, (replace os-9919xxxxxxxx with your sensor hostname): — Navigate to your sensor's `<a href=\"http://os-9919xxxxxxxx/diag/\" class=\"external-link\" rel=\"nofollow noreferrer\">Diagnostics Page</a>`, <a href=\"http://os-9919xxxxxxxx/diag/\" class=\"external-link\" rel=\"nofollow noreferrer\">http://os-9919xxxxxxxx/diag/</a> — Download your sensor's `Diagnostics` — Download your sensor's `System Journal` – Steps for downloading dumpstate logs — Execute this command in your terminal: curl <sensor_ip>/api/v1/system/metricsdb/dump > dump.x where x is some number — Attach the dump.x file If you need support with <a href=\"https://docs.google.com/forms/d/e/1FAIpQLSe1TMSmKytL1_Dof3GAr-1iIYHkpxS-FrSqVp4yh5qAeW7WyA/viewform\" class=\"external-link\" rel=\"nofollow noreferrer\">Ouster Studio</a> please fill out the form located at <a href=\"https://docs.google.com/forms/d/e/1FAIpQLSe1TMSmKytL1_Dof3GAr-1iIYHkpxS-FrSqVp4yh5qAeW7WyA/viewform\" class=\"external-link\" rel=\"nofollow noreferrer\">this link</a>. We hope this helps you get closer to your goal. Thank you for using Ouster! ------------------------------------------------------ Here are some quick resources for you, in the meantime. * <a href=\"https://data.ouster.io/downloads/software-user-guide-v1.13.0.pdf\" class=\"external-link\" rel=\"nofollow noreferrer\">Ouster Software User Guide</a> * <a href=\"https://data.ouster.io/downloads/hardware-user-guide-v1.13.0.pdf\" class=\"external-link\" rel=\"nofollow noreferrer\">Ouster Hardware User Guide</a> * <a href=\"https://data.ouster.io/downloads/Ouster-Studio-user-guide.pdf\" class=\"external-link\" rel=\"nofollow noreferrer\">Ouster Studio User Guide</a> * <a href=\"https://help.ubuntu.com/lts/installation-guide/\" class=\"external-link\" rel=\"nofollow noreferrer\">Ubuntu 18.04 Installation Guide</a> * <a href=\"http://wiki.ros.org/melodic/Installation/Ubuntu\" class=\"external-link\" rel=\"nofollow noreferrer\">ROS Installation Guide</a> * Once you have <a href=\"https://help.ubuntu.com/lts/installation-guide/\" class=\"external-link\" rel=\"nofollow noreferrer\">Ubuntu</a> installed, <a href=\"https://github.com/ouster-lidar/ouster_example.git\" class=\"external-link\" rel=\"nofollow noreferrer\">clone</a> the <a href=\"https://github.com/ouster-lidar/ouster_example.git\" class=\"external-link\" rel=\"nofollow noreferrer\">ouster_example</a> repository which includes: ** <a href=\"https://github.com/ouster-lidar/ouster_example/blob/master/ouster_client/README.md\" class=\"external-link\" rel=\"nofollow noreferrer\">ouster_client/</a> contains an example C++ client for the OS1 sensor ** <a href=\"https://github.com/ouster-lidar/ouster_example/blob/master/ouster_viz/README.md\" class=\"external-link\" rel=\"nofollow noreferrer\">ouster_viz/</a> contains a visualizer for the OS1 sensor ** <a href=\"https://github.com/ouster-lidar/ouster_example/blob/master/ouster_ros/README.md\" class=\"external-link\" rel=\"nofollow noreferrer\">ouster_ros/</a> contains example ROS nodes for publishing point cloud messages 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Steps for downloading sensor diagnostics, (replace os-99xxxxxxxxxx (gen 2), or os1-99xxxxxxxxxx (gen 1) with your sensor hostname ): \\\\ --- Navigate to your sensor's `[Diagnostics Page|http://os-99xxxxxxxxxx/diag/]`, http://os-99xxxxxxxxxx/diag/ \\\\ --- Download your sensor's `*Diagnostics*` \\\\ --- Download your sensor's `*System Journal*` \\\\ \\\\ -- Steps for downloading *dumpstate* logs \\\\ --- Execute this command in your terminal: \\\\ *curl <sensor_ip>/api/v1/system/metricsdb/dump > dump.x* where *x* is some number \\\\ --- Attach the *dump.x* file","descriptionHtml":"– Steps for downloading sensor diagnostics, (replace os-99xxxxxxxxxx (gen 2), or os1-99xxxxxxxxxx (gen 1) with your sensor hostname ): — Navigate to your sensor's `<a href=\"http://os-99xxxxxxxxxx/diag/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Diagnostics Page</a>`, <a href=\"http://os-99xxxxxxxxxx/diag/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">http://os-99xxxxxxxxxx/diag/</a> — Download your sensor's `Diagnostics` — Download your sensor's `System Journal` – Steps for downloading dumpstate logs — Execute this command in your terminal: curl <sensor_ip>/api/v1/system/metricsdb/dump > dump.x where x is some number — Attach the dump.x file","required":false,"displayed":true},{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/8/create/86","requestValidateBaseUrl":"/servicedesk/customer/portal/8/validate/86","calendarParams":{"firstDay":0,"date":"2020-10-01T09:18:42-0700","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"59e0dab4-d0d2-33de-84af-e25f7cfb723a","appLinkName":"System 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