{"xsrfToken":"BLFE-HKAI-ABQS-RKY6_0e3918255873306afc11f5c57bd5a3c6bc6976f8_lout","branding":{"id":"8","key":"support","name":"Ouster Customer Support","portalBaseUrl":"/servicedesk/customer/portal/8","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/8/6","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"zh-CN":{"helpCenterTitle":"欢迎访问 帮助中心","sharedPortalName":"帮助中心","localeDisplayName":"Chinese (China)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/7e45785a-f1eb-42e7-bdbc-3dff4c3c43d7/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmNjliYzQ4ZS02YTQxLTQzMjctOTY2YS0yYmYzOGYyODNkNmUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjdlNDU3ODVhLWYxZWItNDJlNy1iZGJjLTNkZmY0YzNjNDNkNyI6WyJyZWFkIl19LCJleHAiOjE2Njk0ODAwNTMsIm5iZiI6MTY2OTQ3OTQ1M30.S_Jg8bJK4ZdkyjfSclWlXvPYIbmwwunrBod2fRynzTs&client=f69bc48e-6a41-4327-966a-2bf38f283d6e&height=300&mode=fit","bannerMediaApiFileId":"7e45785a-f1eb-42e7-bdbc-3dff4c3c43d7","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"8","key":"support","projectId":10336,"serviceDeskId":8,"name":"Ouster Customer Support","description":"<p>Welcome to Ouster Support! You can raise a support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/8","onlyPortal":false,"reqTypes":[{"id":"169","name":"Gemini Support","descriptionHtml":"","callToAction":"Gemini Support","introHtml":"<p>Receive support for our perception solution Ouster Gemini</p>","icon":10832,"iconUrl":"https://ouster.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10832","groups":[46],"key":""},{"id":"168","name":"RMA Request","descriptionHtml":"","callToAction":"RMA Request","introHtml":"<p>Request an RMA for a sensor not functioning properly</p>","icon":10832,"iconUrl":"https://ouster.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10832","groups":[45],"key":""},{"id":"92","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10745,"iconUrl":"https://ouster.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10745","groups":[22],"key":""},{"id":"93","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10732,"iconUrl":"https://ouster.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10732","groups":[22],"key":""},{"id":"86","name":"Technical support","descriptionHtml":"<p>Welcome to the Ouster Support Portal! <br class=\"atl-forced-newline\"> If you need support with <a href=\"https://docs.google.com/forms/d/e/1FAIpQLSe1TMSmKytL1_Dof3GAr-1iIYHkpxS-FrSqVp4yh5qAeW7WyA/viewform\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Ouster Studio</a> please fill out the form located at <a href=\"https://docs.google.com/forms/d/e/1FAIpQLSe1TMSmKytL1_Dof3GAr-1iIYHkpxS-FrSqVp4yh5qAeW7WyA/viewform\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">this link</a>. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> As a first step to resolving any sensor issues, update your sensor’s firmware version to the latest firmware. Please visit our <b><a href=\"https://ouster.com/downloads/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">downloads</a></b> page to complete the update (scroll to the bottom of the page for the update instructions). <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> <b>If you have a sensor that has an issue, please upload the sensor System Diagnostics file captured during the issue in the attachment field below.</b> <br class=\"atl-forced-newline\"> – Steps for downloading sensor diagnostics: <br class=\"atl-forced-newline\"> — Navigate to your sensor's <b>Diagnostics Page</b> (<a href=\"http://[sensor_hostname]/diag/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">http://[sensor_hostname]/diag/</a>) <br class=\"atl-forced-newline\"> — Download your sensor's <b>System Diagnostics</b> <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> <b>Additionally, please attach any other accompanying screenshots, videos, etc.</b> <br class=\"atl-forced-newline\"> ------------------------------------------------------ <br class=\"atl-forced-newline\"> Here are some quick resources for you, in the meantime. <br class=\"atl-forced-newline\"> * Latest Drivers for Ouster sensors: <a href=\"https://github.com/ouster-lidar/ouster_example\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">ouster_example</a> <br class=\"atl-forced-newline\"> * <a href=\"https://ouster.com/downloads/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Ouster Software User Manual</a> <br class=\"atl-forced-newline\"> * <a href=\"https://ouster.com/downloads/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Ouster Hardware User Manual</a> <br class=\"atl-forced-newline\"> * <a href=\"https://ouster.com/downloads/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Ouster Studio User Manual</a> <br class=\"atl-forced-newline\"> * <a href=\"https://help.ubuntu.com/lts/installation-guide/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Ubuntu 18.04 Installation Guide</a> <br class=\"atl-forced-newline\"> * <a href=\"http://wiki.ros.org/melodic/Installation/Ubuntu\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">ROS Installation Guide</a> <br class=\"atl-forced-newline\"> * Once you have <a href=\"https://help.ubuntu.com/lts/installation-guide/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Ubuntu</a> installed, <a href=\"https://github.com/ouster-lidar/ouster_example.git\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">clone</a> the <a href=\"https://github.com/ouster-lidar/ouster_example.git\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">ouster_example</a> repository and follow the README.md instructions <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> Please fill out the form below to help us get you the best support and <br class=\"atl-forced-newline\"> <b>please add your business representative's email to the request participants field on the next page</b>:</p>","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? 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Please visit our <b><a href=\"https://ouster.com/downloads/\" class=\"external-link\" rel=\"nofollow noreferrer\">downloads</a></b> page to complete the update (scroll to the bottom of the page for the update instructions). <br class=\"atl-forced-newline\" /> <br class=\"atl-forced-newline\" /> <b>If you have a sensor that has an issue, please upload the sensor System Diagnostics file captured during the issue in the attachment field below.</b> <br class=\"atl-forced-newline\" /> – Steps for downloading sensor diagnostics: <br class=\"atl-forced-newline\" /> — Navigate to your sensor's <b>Diagnostics Page</b> (<a href=\"http://[sensor_hostname]/diag/\" class=\"external-link\" rel=\"nofollow noreferrer\">http://[sensor_hostname]/diag/</a>) <br class=\"atl-forced-newline\" /> — Download your sensor's <b>System Diagnostics</b> <br class=\"atl-forced-newline\" /> <br class=\"atl-forced-newline\" /> <b>Additionally, please attach any other accompanying screenshots, videos, etc.</b> <br class=\"atl-forced-newline\" /> ------------------------------------------------------ <br class=\"atl-forced-newline\" /> Here are some quick resources for you, in the meantime. <br class=\"atl-forced-newline\" /> * Latest Drivers for Ouster sensors: <a href=\"https://github.com/ouster-lidar/ouster_example\" class=\"external-link\" rel=\"nofollow noreferrer\">ouster_example</a> <br class=\"atl-forced-newline\" /> * <a href=\"https://ouster.com/downloads/\" class=\"external-link\" rel=\"nofollow noreferrer\">Ouster Software User Manual</a> <br class=\"atl-forced-newline\" /> * <a href=\"https://ouster.com/downloads/\" class=\"external-link\" rel=\"nofollow noreferrer\">Ouster Hardware User Manual</a> <br class=\"atl-forced-newline\" /> * <a href=\"https://ouster.com/downloads/\" class=\"external-link\" rel=\"nofollow noreferrer\">Ouster Studio User Manual</a> <br class=\"atl-forced-newline\" /> * <a href=\"https://help.ubuntu.com/lts/installation-guide/\" class=\"external-link\" rel=\"nofollow noreferrer\">Ubuntu 18.04 Installation Guide</a> <br class=\"atl-forced-newline\" /> * <a href=\"http://wiki.ros.org/melodic/Installation/Ubuntu\" class=\"external-link\" rel=\"nofollow noreferrer\">ROS Installation Guide</a> <br class=\"atl-forced-newline\" /> * Once you have <a href=\"https://help.ubuntu.com/lts/installation-guide/\" class=\"external-link\" rel=\"nofollow noreferrer\">Ubuntu</a> installed, <a href=\"https://github.com/ouster-lidar/ouster_example.git\" class=\"external-link\" rel=\"nofollow noreferrer\">clone</a> the <a href=\"https://github.com/ouster-lidar/ouster_example.git\" class=\"external-link\" rel=\"nofollow noreferrer\">ouster_example</a> repository and follow the README.md instructions <br class=\"atl-forced-newline\" /> <br class=\"atl-forced-newline\" /> Please fill out the form below to help us get you the best support and <br class=\"atl-forced-newline\" /> <b>please add your business representative's email to the request participants field on the next page</b>:</p>","callToAction":"Technical support","intro":"<p>Need help installing, configuring, or troubleshooting? 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Please visit our <b><a href=\"https://ouster.com/downloads/\" class=\"external-link\" rel=\"nofollow noreferrer\">downloads</a></b> page to complete the update (scroll to the bottom of the page for the update instructions). <br class=\"atl-forced-newline\" /> <br class=\"atl-forced-newline\" /> <b>If you have a sensor that has an issue, please upload the sensor System Diagnostics file captured during the issue in the attachment field below.</b> <br class=\"atl-forced-newline\" /> – Steps for downloading sensor diagnostics: <br class=\"atl-forced-newline\" /> — Navigate to your sensor's <b>Diagnostics Page</b> (<a href=\"http://[sensor_hostname]/diag/\" class=\"external-link\" rel=\"nofollow noreferrer\">http://[sensor_hostname]/diag/</a>) <br class=\"atl-forced-newline\" /> — Download your sensor's <b>System Diagnostics</b> <br class=\"atl-forced-newline\" /> <br class=\"atl-forced-newline\" /> <b>Additionally, please attach any other accompanying screenshots, videos, etc.</b> <br class=\"atl-forced-newline\" /> ------------------------------------------------------ <br class=\"atl-forced-newline\" /> Here are some quick resources for you, in the meantime. <br class=\"atl-forced-newline\" /> * Latest Drivers for Ouster sensors: <a href=\"https://github.com/ouster-lidar/ouster_example\" class=\"external-link\" rel=\"nofollow noreferrer\">ouster_example</a> <br class=\"atl-forced-newline\" /> * <a href=\"https://ouster.com/downloads/\" class=\"external-link\" rel=\"nofollow noreferrer\">Ouster Software User Manual</a> <br class=\"atl-forced-newline\" /> * <a href=\"https://ouster.com/downloads/\" class=\"external-link\" rel=\"nofollow noreferrer\">Ouster Hardware User Manual</a> <br class=\"atl-forced-newline\" /> * <a href=\"https://ouster.com/downloads/\" class=\"external-link\" rel=\"nofollow noreferrer\">Ouster Studio User Manual</a> <br class=\"atl-forced-newline\" /> * <a href=\"https://help.ubuntu.com/lts/installation-guide/\" class=\"external-link\" rel=\"nofollow noreferrer\">Ubuntu 18.04 Installation Guide</a> <br class=\"atl-forced-newline\" /> * <a href=\"http://wiki.ros.org/melodic/Installation/Ubuntu\" class=\"external-link\" rel=\"nofollow noreferrer\">ROS Installation Guide</a> <br class=\"atl-forced-newline\" /> * Once you have <a href=\"https://help.ubuntu.com/lts/installation-guide/\" class=\"external-link\" rel=\"nofollow noreferrer\">Ubuntu</a> installed, <a href=\"https://github.com/ouster-lidar/ouster_example.git\" class=\"external-link\" rel=\"nofollow noreferrer\">clone</a> the <a href=\"https://github.com/ouster-lidar/ouster_example.git\" class=\"external-link\" rel=\"nofollow noreferrer\">ouster_example</a> repository and follow the README.md instructions <br class=\"atl-forced-newline\" /> <br class=\"atl-forced-newline\" /> Please fill out the form below to help us get you the best support and <br class=\"atl-forced-newline\" /> <b>please add your business representative's email to the request participants field on the next page</b>:</p>","icon":10706,"iconUrl":"https://ouster.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10706","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["3"],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"\\\\ – Steps for downloading sensor diagnostics: \\\\ — Navigate to your sensor's *Diagnostics Page* (http://[sensor_hostname]/diag/) \\\\ — Download your sensor's *System Diagnostics*","descriptionHtml":"<p><br class=\"atl-forced-newline\"> – Steps for downloading sensor diagnostics: <br class=\"atl-forced-newline\"> — Navigate to your sensor's <b>Diagnostics Page</b> (<a href=\"http://[sensor_hostname]/diag/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">http://[sensor_hostname]/diag/</a>) <br class=\"atl-forced-newline\"> — Download your sensor's <b>System Diagnostics</b></p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"textarea","fieldId":"description","fieldConfigId":"","label":"Description","description":"Describe the problems you are seeing with your sensor. 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