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Screenshots, packet captures, and diagnostic information helps our support staff resolve your issue quickly.</p>","callToAction":"Ouster Gemini","introHtml":"<p>Submit a support request for Ouster Gemini products</p>","icon":10702,"iconUrl":"https://ouster.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10702","groups":[47],"key":""},{"id":"170","name":"Ouster SDK","descriptionHtml":"<p>Please give us as much information as you can about your issue:<br> 1. Code<br> 2. Platform<br> 3. Error logs<br> 4. Documentation snippets<br> 5. Packet captures</p>","callToAction":"Ouster SDK","introHtml":"<p>Submit a request about Ouster's SDK</p>","icon":10832,"iconUrl":"https://ouster.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10832","groups":[47],"key":""},{"id":"174","name":"Ouster Studio","descriptionHtml":"","callToAction":"Ouster Studio","introHtml":"<p>Receive support for Ouster Studio</p>","icon":10807,"iconUrl":"https://ouster.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10807","groups":[47],"key":""},{"id":"168","name":"RMA Request","descriptionHtml":"","callToAction":"RMA Request","introHtml":"<p>Request an RMA for a sensor not functioning properly</p>","icon":10832,"iconUrl":"https://ouster.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10832","groups":[45],"key":""},{"id":"92","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10745,"iconUrl":"https://ouster.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10745","groups":[22],"key":""},{"id":"93","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10732,"iconUrl":"https://ouster.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10732","groups":[22],"key":""},{"id":"86","name":"Technical support","descriptionHtml":"<p>Welcome to the Ouster Support Portal! <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> As a first step to resolving any sensor issues, update your sensor’s firmware version to the latest firmware. Please visit our <b><a href=\"https://ouster.com/downloads/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">downloads</a></b> page to complete the update (scroll to the bottom of the page for the update instructions). <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> <b>If you have a sensor that has an issue, please upload the sensor System Diagnostics file captured during the issue in the attachment field below.</b> <br class=\"atl-forced-newline\"> – Steps for downloading sensor diagnostics: <br class=\"atl-forced-newline\"> — Navigate to your sensor's <b>Diagnostics Page</b> (<a href=\"http://[sensor_hostname]/diag/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">http://[sensor_hostname]/diag/</a>) <br class=\"atl-forced-newline\"> — Download your sensor's <b>System Diagnostics</b> <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> <b>Additionally, please attach any other accompanying screenshots, videos, etc.</b> <br class=\"atl-forced-newline\"> ------------------------------------------------------ <br class=\"atl-forced-newline\"> Here are some quick resources for you, in the meantime. <br class=\"atl-forced-newline\"> * Latest Drivers for Ouster sensors: <a href=\"https://github.com/ouster-lidar/ouster_example\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">ouster_example</a> <br class=\"atl-forced-newline\"> * <a href=\"https://ouster.com/downloads/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Ouster Software User Manual</a> <br class=\"atl-forced-newline\"> * <a href=\"https://ouster.com/downloads/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Ouster Hardware User Manual</a> <br class=\"atl-forced-newline\"> * <a href=\"https://ouster.com/downloads/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Ouster Studio User Manual</a> <br class=\"atl-forced-newline\"> * <a href=\"https://help.ubuntu.com/lts/installation-guide/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Ubuntu 18.04 Installation Guide</a> <br class=\"atl-forced-newline\"> * <a href=\"http://wiki.ros.org/melodic/Installation/Ubuntu\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">ROS Installation Guide</a> <br class=\"atl-forced-newline\"> * Once you have <a href=\"https://help.ubuntu.com/lts/installation-guide/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Ubuntu</a> installed, <a href=\"https://github.com/ouster-lidar/ouster_example.git\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">clone</a> the <a href=\"https://github.com/ouster-lidar/ouster_example.git\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">ouster_example</a> repository and follow the README.md instructions <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> Please fill out the form below to help us get you the best support and <br class=\"atl-forced-newline\"> <b>please add your business representative's email to the request participants field on the next page</b>:</p>","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10706,"iconUrl":"https://ouster.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10706","groups":[22],"key":""},{"id":"90","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10726,"iconUrl":"https://ouster.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10726","groups":[],"key":""},{"id":"89","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10700,"iconUrl":"https://ouster.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10700","groups":[],"key":""},{"id":"175","name":"RMA Request","descriptionHtml":"","callToAction":"RMA Request","introHtml":"<p>Request an RMA for one of your Ouster Sensors</p>","icon":10706,"iconUrl":"https://ouster.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10706","groups":[],"key":""},{"id":"208","name":"Veloydne Support","descriptionHtml":"","callToAction":"Veloydne Support","introHtml":"<p>Request Velodyne Support</p>","icon":10745,"iconUrl":"https://ouster.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10745","groups":[],"key":""}],"reqGroups":[{"id":45,"name":"Sensor"},{"id":22,"name":"General"},{"id":47,"name":"Software"}],"orderMapping":{"61":[208],"47":[206,174,171,170],"22":[191,86,92,93],"45":[172,168]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"59e0dab4-d0d2-33de-84af-e25f7cfb723a","appLinkName":"System Confluence","appLinkUrl":"https://ouster.atlassian.net/wiki","spaceKey":"SUPPORT","spaceName":"Support","spaceUrl":"https://ouster.atlassian.net/wiki/spaces/SUPPORT","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":8,"kbLinkDomainURLs":["https://ouster.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":8,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmNjliYzQ4ZS02YTQxLTQzMjctOTY2YS0yYmYzOGYyODNkNmUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMzM2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzE4NTU2NTAsIm5iZiI6MTczMTg1NDQ1MH0.E6lBec6K-QmIqDyQLfGsFjduAsoJNiTtbVBNbQH5xOM","targetCollection":"upload-project-10336","endpointUrl":"https://api.media.atlassian.com","clientId":"f69bc48e-6a41-4327-966a-2bf38f283d6e","tokenDurationInMins":20}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! 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